Phone: Returns must be made at the store.

Argent: But I never got my order in the mail.

Phone: Online orders are non-refundable.

Argent: That’s not what your policy says.

Phone: You will have to speak to the manager.

Argent: May I?

Phone: The manager is on vacation in Saudi Arabia.

Argent: Then-

Phone: Please hold.

Argent: Customer service. The last thing they want to do is serve people.