Phone: Returns must be made at the store.
Argent: But I never got my order in the mail.
Phone: Online orders are non-refundable.
Argent: That’s not what your policy says.
Phone: You will have to speak to the manager.
Argent: May I?
Phone: The manager is on vacation in Saudi Arabia.
Phone: Please hold.
Argent: Customer service. The last thing they want to do is serve people.